MOST RECENT POSTS

Read more The Acorn to Tree of Knowledge Process Outsourcing - Sustainable Growth

December 21, 2018

This sixth and final blog is about innovation in KPO sustaining a business’s competitive edge.   We have read in this series of blogs about Knowledge Process Outsourcing – KPO – being a partnership between a determined business and an enabling provider of expert resources. We understand that it’s all about what SMEs in the business – at any level – do now and how their activity could be enhanced using KPO to gain all sorts of advantages, both in the m

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Read more The Acorn to Tree of Knowledge Process Outsourcing - The Tree of Knowledge

November 15, 2018

  This fifth blog is about KPO as an integral part of business strategy and operational efficiency. Such trees exist! KPO is like that: branches form in different directions for different reasons; some start at the trunk, others from existing branches – even twigs sprout. The tree as a whole represents a company’s knowledge invested in KPO, always remembering that the roots of that knowledge remain in place with the business, too. It is not necessarily the case that the sap

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Read more The Acorn to Tree of Knowledge Process Outsourcing - Root and Branch

October 31, 2018

This fourth blog is about imagining ways to engage with KPO further. At the heart of KPO is the philosophy that a client business should maximize its potential while minimizing risk. KPO removes traditional obstacles to corporate strategies being achieved – obstacles like finance, ROI, infrastructure, time, resource and technology. Very importantly, the knowledge asset remains rooted in the business. KPO is not about losing control of assets but safeguarding and optimizing them. Corpor

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Read more The Acorn to Tree of Knowledge Process Outsourcing - Maturity

October 15, 2018

This third blog is about a working partnership with a KPO provider. The emergence of the sapling from the acorn – the proof of concept from the seed of an idea – signifies the adoption of KPO in a single, proven case. Let’s take stock of what this means before venturing into what the sapling may become. We’ve reached a point of maturity, something sound that delivers on its promise. There’s an outsourced team of specialists, trained by the business with the su

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Read more The Acorn to Tree of Knowledge Process Outsourcing - The Sapling

September 25, 2018

This second blog is about trying a low risk, low investment KPO proof of concept. While the acorn – that seed of an idea for bettering our routines and our businesses – may be conceived by an SME, Manager, Operations Director, junior administrative assistant or anyone else, at the heart of the development of the seed into the sapling is what the SME team does. Whether SMEs are involved in engineering, medicine, insurance, retail, law, or any other field of endeavour – and wh

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Read more Outsourcing: V-Z

September 10, 2018

V for Volumes A key driver behind our customer’s decision to outsource is often the ability to handle varying volumes of work. The project may be campaign based, or seasonal. Therefore, any resource needs to flex to meet the peaks and troughs experienced. It can be a costly exercise to handle this in-house, whereas, an outsourcing partner is structured to handle this. In terms of people, and operational space. To discuss how we can help you reduce the strain on your resource, get in touc

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