CASE STUDIES

SMART KPO

How to make Knowledge Process Outsourcing exactly right for you

CASE STUDIES

The Outsourced Office 

The Outsourced Office

Direct marketing specialists, MyOffers and QuizFactor (aka interactive Prospect Targting Ltd, IPT), uses a Philippines team for back-office flexibility at reduced cost and risk.

IPT's directors have long had an affinity with Philippines-based outsourcing. This back-office team provides creative content development, data cleansing, order fulfilment and database maintenance. IPT benefits from outsourced HR and infrastructure; much reduced operating costs compared to the UK; and agile expansion of scope or scale with no capital outlay.

PDF | Full-length article

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 Business Information

Business Information

For this client, outsourcing with DDC is an integral part of strategy for global growth.

Beginning in 2007 with analytical capture of financials filed with UK Companies House, the scope of services has grown continually to embrace Scandinavian and Western European reports and semi-structured documents; data linkage; web-based research; and database hosting. The client benefits from high calibre, low-cost Philippines staff, consistently high-quality data, and freedom for in-house specialists to focus on core tasks.

PDF | Blog Post: KPO as Part of Corporate Strategy

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Oil & Gas 

(1) Oil & Gas | (2) Engineering Indexing

(1) Upstream Oil & Gas | A good example of Smart KPO addressing the "Necessary Evil Time" of engineers of a global Oilfield Services Company (OFS).

A centralized, client-trained KPO team receives Daily Drilling Reports from client engineers. Reports are compliance checked and captured directly into the client's bit record database. Benefits to the OFS include comprehensive coverage of reports, consistent data timeliness and quality, and freed-up time for the engineers to focus on analysis and decision-making.

(2) Engineering Indexing | A global online publisher of scholarly journals avails of engineering practitioners in the Philippines to index articles to the standards required by industry academics and professionals.

The indexing team comprises people who have practised engineering disciplines and who therefore fully understand the concepts of the latest academic research. The Publisher benefits from lower costs per head, regularly hit deadlines year after year, and all HR and ongoing training needs being taken care of for them. A team of doctors, nurses and other medical professionals provides an equivalent service in their area of expertise, too.

(1) and (2) in one PDF | (1) Article in PPDM's "Foundations" for Oil & Gas industry

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 On The Net

On The Net

A selection of KPO services described here for companies whose business is conducted principally through online content.

Read about: a multi-lingual team creating regular content for an online weekend breaks company; a start-up in the investment fund market using Philippines-based knowledge workers to collect news on fund activity and fund managers, allowing the client to focus on business development; the creation of an online database in the recruitment space; and, online research done for a pet insurance firm.

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 Commonwealth War Graves Commission

Commonwealth War Graves Commission

An archive indexing project given the Smart KPO treatment in the run-up to WWI commemorations.

The Commission (CWGC) in partnership with The Stationery Office (TSO) engaged DDC to re-think the indexing scheme for an imaged archive of documents relating to 1.7 million Commonwealth soldiers. DDC consulted with CWGC, and devised and documented a detailed indexing scheme; created a software platform for the indexing task; trained its Philippines team of knowledge workers in the system and nuances of the archive documents; and delivered a complete index on time and within budget. CWGC benefited from the automation of document images on TSO's system through the indexing, significantly raising its service efficiency to the public at a time of increasing research interest.

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 1911 England & Wales Census

1911 England & Wales Census

The largest civilian data transcription project ever, mastering the challenges of historical cursive hand-writing.

If you can recreate the handwriting style of Georgian England and Wales, you can accurately read and transcribe it. That was the principle behind the training that prepared 200 Filipino knowledge workers to succeed in this task, incorporating the transcription of over 30 million records written by the population in 1911 on their census returns. In KPO, subject-matter expertise comes in many forms!

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