Experts engaged in core business processes everywhere often find themselves encumbered by tasks that have to be done (Necessary) but are not best use of an expert’s special knowledge and skills (Evils). We call such tasks Necessary Evils and the time consumed in performing them Necessary Evil Time.
Smart KPO is ideal for tackling Necessary Evil Time, because it picks up tasks with expert content, at the same time releasing the in-house experts to fulfil more of their potential and spend more time doing what generates income for their employer.
If you would like to understand in greater depth the thinking behind outsourcing Necessary Evil Time, here’s a detailed article.
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