The client

Breakaway specialists online. Weekendesk is the leading online travel agent for weekends and short breaks in France, Belgium, the Netherlands, Spain and Italy. It features the best hotels and experiences available, and its popularity is growing.

The challenge

To assure stable, streamlined production and management of its web content, and thus guarantee through service levels a consistently attractive product at controllable cost, Weekendesk sought a partner who could work with it collaboratively and cost-effectively.

“DDC has been instrumental both in the implementation strategy and in the day to day execution through the involvement of the team to deliver the best quality in a tight budget.

DDC helps us optimizing the processes using the latest collaborative tool and provides us detailed reporting to monitor our activity.”

The solution

DDC set-up a multi-lingual team to keep the Weekendesk website constantly refreshed with pictorial, descriptive and statistical content, and to provide management reports helping Weekendesk control its offering. An open-minded and flexible approach to service design, which typifies DDC outsourcing, was applied.

The benefits

  • Excellent value for money
  • Graduate-level staff with an excellent work ethic and willingness to learn and adapt
  • No HR or infrastructure overheads
  • Data processing, at around half the cost of the UK
  • Agile expansion of scope or scale with no capital outlay
  • Contractually guaranteed data accuracy and delivery times.

Summary

A relationship of trust and mutual benefit has flourished.

“Weekendesk has been working with DDC to streamline the content management for our product database in 4 languages.”

CONTACT US NOW, If you would like more information on our
KNOWLEDGE PROCESS OUTSOURCING

CONTACT US